True Value is committed to servicing the public by establishing outlets carrying a wide variety of high quality imported hardware and houseware items. True Value is known for its broad variety of merchandise in the home improvement line, outdoor or garden tools, automotive and electrical items, hand and power tools, and lead-free True Value paints.
True Value's website aims to serve its customers by giving them an idea on the products & services we offer, promotions & events, limited Sale offers and responds to their inquiries, comments and feedbacks.
Robinsons True Serve Hardware Phils, Inc. (RTSHPI), managing True Value stores in the Philippines, is committed to safeguard your privacy online. In general, you can visit the Site without revealing any information about yourself. RTSHPI does collect technical information regarding visits to our Web site, such as IP address, browser type, operating system, and average time spent, to measure use, audit logs and improve the content of our site. We analyze these data for trends and statistics to help us provide you with better and secure service.
We will only request information from you, such as your name, address and e-mail address, in order to respond to inquiry, participate in certain promotions, conduct survey, and approve an application to allow access to specific information and to enroll with our card product services. Any information you provide will be used for True Value Philippines’ purposes only. It will not be shared with outside individual or any other company, such as direct mail organizations or other third parties, unless required by law. However, True Value Philippines reserves the right to share such information with its parent company and affiliates and may need to provide your name and delivery address to third parties that True Value Philippines uses for delivering specific services to you (such as support services for courier purposes).
Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether recorded in a material from or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”.
To enable us to comply and achieve our corporate policies and vision as well as to comply with regulatory requirements being observed by Robinsons True Serve Hardware Philippines, Inc. as an employer, controller processor and third party, it is important that True Value Philippines collects, uses, stores and retains your personal data when it is reasonable and necessary for a declared and specific purpose.
In general, we are using your data for any of the following purposes:
The types of personal data that we will collect from you depends on the particular purpose for which you are submitting an application. The common type of data collected by True Value Philippines’ website from you, generally includes the following:
Please note that you are responsible for ensuring that all such personal data you submit through the website http://truevalue.com.ph is accurate, complete and up-to-date.
Data generated is not shared randomly with any other party but only to those that True Value Philippines deems it necessary at its sole discretion in order to benefit you and improve your shopping or browsing experience. For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
Use the options in your web browser if you do not wish to receive (a) cookie(s) or if you wish to set your browser to notify when you receive (a) cookie(s). click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website/mobile application.
When you download or use our (name of mobile application), we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content.
Most mobile devices provide users with the ability to disable permissions (e.g., location services). Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.
As a general rule, we are not allowed to share your data to third party except in circumstances as noted below.
By giving your consent, you authorize RTSHPI to disclose your personal data to accredited/affiliated third parties or independent non-affiliated third parties, whether local or foreign in any of the following circumstances:
This means we might provide your personal data to the following:
True Value Philippines is very sensitive to privacy issues and we are especially careful in any communications with one of our most treasured customers – children. True Value Philippines would never collect personal data from children directly, without the parent’s consent.
Personal data collected from children is used solely by True Value Philippines or other entities that provide technical, fulfillment or other services toTrue Value Philippines for example, such entities may provide services, such as, improving our services/web sites, and fulfilling requests or administering promotions. These personal data are not sold.
Meanwhile, we urge parents to regularly monitor and supervise their children’s on-line activities.
We reserves the right to retain and keep the information we gathered from you in our facilities located in the Philippines while you are a customer or until we no longer need it for business, tax, or legal purposes or unless you request your personal data to be deleted in the system or when your personal data may be necessary to resolve disputes, or if RTSHPI is required to do so by law or in good faith; provided that such action is necessary to comply with a legal obligation and/or protect and defend the rights or property of RTSHPI or its affiliates. If RTSHPI is required to retain any portion of your personal data for such purposes, it shall use reasonable efforts to limit such data to what is necessary to accomplish the particular purpose.When we dispose of your personal information, we use reasonable procedures to destroy it or make it unreadable (such as shredding or by wiping electronic data). Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location.
Our contact details are as follows:
Data Protection Officer
Robinsons True Serve Hardware Phils, Inc.
110 E. Rodriguez Junior Avenue, Bagumbayan, Quezon City
Email address: firstname.lastname@example.org
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website:https://privacy.go.ph/mechanics-for-complaints/.
Our decisions to provide such access or consider any request for correction, erasure and objection to process your personal data as it appears in our records are always subject to any exceptions under applicable and relevant laws and/or the DPA, its IRR and other issuances of NPC.
To cover for the cost of verifying a request for information and locating, retrieving, reviewing and copying any material requested, we may charge you minimal and reasonable fees based on administrative costs we incurred.